FROM CACHE - en_header

Paypal Error - "Your session has timed out, please log in again."

New Member
4 0 0

Hi All,

I am trying to kick start my shopify store. But am facing issues with payment through paypal. Whenever I try to pay I get below error:

"Your session has timed out, please log in again."

Please help me with this. I am unable to start marketing and sell my stuff.


Reply 1 (1)
Shopify Staff
Shopify Staff
516 0 111

Hey there, 

I'm Ann, from the team here at Shopify 🙂

It's definitely hard to say for sure why you might be seeing an error like this. PayPal is a third party company so your best bet would be to reach out to their support team to find out. 

That said, you can also try contacting your internet service provider as the error seems like it might have something to do with your connection. You can also try clearing the cache on your browser, If you're not sure how to clear your browser's cache you can follow the steps in this guide based on your device and what browser you use. 

If those solutions don't help, then reach out to PayPal directly and they can take it from here! 

I hope this helps! If you have any more questions or concerns feel free to reach out to us here 🙂 

Have a great one,

Ann | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog