Paypal express checkout not working

[dipu]

Hi I want to connect my shopify account with paypal express checkout. But it’s not working. When I click on activate express checkout on shopify payment option, it successfully login to paypal on the next page , it has option “almost done” and back to shopify. So I click on back to shopify it fetch the paypal information and tried to processing the data but again shows me the same option “Activate paypal express checkout”

Note : While these processing for the first time paypal converted my personal account to business account, asked me to submit ids all done. Got email from paypal that information are reviewed and my account has been returned to regular standings.

I have also tried by adding my Debit card . but doesn't help

[Sophia]

Hi, @dipu!

Sophia here from Shopify.

I can see that you mentioned in this thread that the issue is resolved. Just to confirm, is PayPal Express set up on your store now? If you run into any other issues with the payment gateways or have any other questions, feel free to let me know and I'd be happy to help you out.

[yoro123]

I am facing the exact same issue.

So many times i Have clicked on "Activate paypal express checkout" & completed the process till "Almost Done" but after that i cannot see any instructions in PayPal to complete my setup.

Also on return to Shopify "Payment Providers" tab i get same screen wherein again i can see "Activate paypal express checkout"

Kindly support as i am unable to confirm weather my PayPal is connected as payment provider to Shopify OR not ?

[Sophia]

Hi, @yoro123.

Welcome to the Shopify Community! If you're still seeing "Activate PayPal Express Checkout" in your admin, PayPal is not yet connected to Shopify. Were you able to try the solution mentioned in this thread for getting PayPal setup complete? There might be permissions in your PayPal business account that need to be edited.

What browser and device are you accessing the Shopify admin from?

[Hemkumarc]

Hi @Sophia,

I am facing the exact same issue mentioned in this thread. I have gone through the same process over 25 times and Shopify continues to show me the 'Activate Paypal express checkout' Option. 

You have not addressed the issue in both cases in this thread. Can you please help me out. I'm struggling with this issue. 

I'm using Google Chrome on Mac OS.  

[yadavlokesh]

I'm having the same issue even after completing the business setup I can't see the permission page on paypal this is so frustrating!!!!

[Sophia]

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@yadavlokesh wrote:
I'm having the same issue even after completing the business setup I can't see the permission page on paypal this is so frustrating!!!!

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Hi, @yadavlokesh.

Sophia here from Shopify. Welcome to the Shopify Community!

To confirm, are you referring to already completing these steps to finish setting up your PayPal account? It's also important to ensure that you're using the same account owner email address to log into PayPal that you used to register your Shopify store.

If you've followed the steps outlined in the Shopify Help Center for completing your PayPal setup and the email address matches your account owner address, try removing Shopify from the third-party access settings in your PayPal account and reconnecting. Someone graciously posted the steps to do so in this thread.

If none of those troubleshooting steps work for you, please let me know what browsers and devices you've tried so I can look into additional steps.

[Hemkumarc]

@Sophia 

I have added all the permissions. Please let me know if there is any change I should be making here.

[Hemkumarc]

Well, after a zillion attempts. the Paypal website eventually responded. So to the rest of you, who are going to face this issue. The key is "patience". Give it some time & try again. It took me about 14 hrs to get the permissions sync. Good luck!  

[Sophia]

Hi, @Hemkumarc!

I'm happy to hear that your PayPal Express Checkout is working now. 

Just in case anyone else runs into this issue, it's important to ensure that you've followed the steps to Finish setting up your PayPal account and that you're using the same account owner email address to log into PayPal that you used to register your Shopify store. If you've followed these steps and the connection still isn't complete, you can try @dipu's solution outlined in this thread to remove the Shopify permissions from PayPal and restart the connection process, or simply give it up to 24 hours to see if the connection registers on its own. Thanks for sharing this, @Hemkumarc!

[chritker]

Just another step for people to try; either access another machine or use your mobile. Log into Shopify and run through the activation process (on the other device). The screen where you select OK to the access, where it freezes, refresh it, once refreshed you should then receive the success message and return to Shopify. In my case I used Chrome on iOS, swiped down to refresh the browser and it worked for me. Best of luck.

[shakedjewels]

hello, i would like to know wht paypal doesnt allow me activate my account on payments providers. i do have a business paypal account named: zumba with shaky 🙂

please help me by answearing on mail too. 

❤️

[Sophia]

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@shakedjewels wrote:

hello, i would like to know wht paypal doesnt allow me activate my account on payments providers. i do have a business paypal account named: zumba with shaky 🙂

please help me by answearing on mail too. 

❤️

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Hi, @shakedjewels.

Welcome to the Shopify Community!

I understand how frustrating it must be for your PayPal account setup to be delayed, and I want to help you resolve this. In order to find out what's preventing the account activation, can you please let me know what happens when you try to activate the account? This list reviews some potential reasons that the activation might not work and details next steps.

I appreciate you confirming that you already have a business account with PayPal. Depending on the issue, a refresh of the page or trying another browser or device may help. An Incognito Window in Google Chrome or private browsing window in another browser may also work. Please let me know which browsers and devices you've tried so far.

Do you already have an open ticket with our Support team that you're looking for a reply on? If not, I'd encourage you to follow up here instead of moving this to email, as the troubleshooting steps and solution may be helpful to others in the community too.

[Hemkumarc]

Hi @dipu 

Could you resolve this? I take it you are from India as well. Could you please help me out?