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Pickup not available with Express Checkout?

challengers
New Member
1 0 6

We've turned on Pickup, but we're seeing an error when folks use the Express Checkout options. As they're checking out, the only options they can choose from are Shipping options. They can't choose Pickup unless they use non-Express payment options.

 

Anyone else seen this?

Replies 21 (21)
Julie
Shopify Staff
Shopify Staff
1109 106 327

Hi, @challengers!

 

Julie here from Shopify Support.

 

It's great to hear that you're taking advantage of the new local pickup feature. At the moment, local pickup is only available on orders paid for by credit or debit; if the customer pays using Shop Pay, Apple Pay, Google Pay, Amazon Pay, or PayPal on the first step of the checkout, then the pickup option will not available. This is expected behaviour and a limitation that our developers are looking into.

 

While this is something our team is aware of, having the local pickup option available for orders placed through the Express Checkout is definitely a feature that many merchants would find useful, and I'll be sure to pass your feedback along to our developers. Hopefully this can be addressed in the near future! In the meantime, feel free to keep an eye on our Changelog, where we regularly announce platform updates and feature releases.

 

I hope this clears things up! 

Julie | Social Care @ Shopify 
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ShopDev-PNMG-JD
Shopify Partner
1 0 2

+1 on this being a feature that will hopefully work with Express Checkout. However, we found another issue with one of our shops that is 'wholesale' focused. This shop is wholesale only and can't sell to the general public, so all customers must be logged in to be able to see prices and checkout. However, the first step of the checkout process ("Information") is skipped when a customer is logged in, and therefore immediately jumps to the "Shipping" step of the checkout process. As a result, the Pickup option never shows up for logged in customers unless they miraculously know to manually select the "Information" link in the checkout steps breadcrumb as demonstrated below: 

 

Screen Shot 2020-05-11 at 3.31.53 PM.png

Does anyone know if there's a way to 'force' every checkout (including "logged in" customers) to begin at the "Information" step so the customer sees the Pickup option as shown below (if you know to click on the Information step):

 

Screen Shot 2020-05-11 at 3.35.00 PM.png

 

Thanks for any help or ideas! 

- John

 

bbottema
Tourist
4 0 3

Any update on this? ETA?

tobywoodfine
New Member
1 0 2

Any update on this, please? We use local pick up as a click and collect option and proving to be an issue apple pay adds a postage charge each time. 

Julie
Shopify Staff
Shopify Staff
1109 106 327

Hello, everyone! 

Julie here from Shopify Support. I just wanted to thank you all for expressing your interest in using PayPal Express with local pickup. 

While I don't have an update to share at this time, I do understand the importance of this feature, so I'll be sure to submit your requests to our developers. Hopefully this is something they can consider implementing in the near future. In the meantime, please keep an eye on our Changelog for platform updates and new feature releases.

Thanks again for your feedback. 

Julie | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

laura_anastasi
New Member
1 0 1

Just wondering if there is an update on when this will be addresses?

Julie
Shopify Staff
Shopify Staff
1109 106 327

Hi, @laura_anastasi!

Thanks for joining in on the conversation. 

I definitely appreciate the need for offering accelerated payment methods like PayPal Express with local pickup. While our developers are currently working on this, I'm afraid I do not have a timeline on when this will be ready. However, the more feedback we get, the better, so I'll be sure to submit your feedback as a feature request.

As mentioned above, please keep an eye on our Changelog for updates!

Julie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

sevenninenine
New Member
1 0 0

What ridiculous bug. Imagine how many shops are losing business because of this.

C1
Tourist
5 0 3

+1 on this, my client is very frustrated by this

SCRT
New Member
1 0 0

Any update?

Pretty huge flaw in the functionality.

Cheers,

Jessica_Zapiet
Shopify Partner
7 0 4

Hi SCRT,

Store Pickup + Delivery is not completely compatible with express checkout methods, but can work alongside them if set up correctly :-).

Here's an article from our knowledge base that will help you set this up - express-checkout-methods.

Hope this helps and if you have any other questions, please do not hesitate to reach out!

Jessica

OddNodd
Excursionist
12 0 13

Is Local Pickup still not available with Express Checkout (other than Shop Pay)? It would be great to have this bug fixed.

TwentyDegrees
Tourist
4 0 3

Add me to the list of merchants who want this bug fixed. The original date on this thread was April 2020. 18 months later -- EIGHTEEN MONTHS -- and it is still not fixed. It mystifies me that Shopify cannot develop a simple fix to what is a very big challenge for merchants who sell both online and in-store. Especially given the way Covid has impacted in-store shopping. Not cool, Shopify. Not cool. 

 

ProPhotoSupply
New Member
1 0 0

Adding our own voice to a list of merchants entering another busy holiday season without the ability to use digital wallets.

meatdirect_ca
Excursionist
10 0 0

Can I get a email when this feature is turned on please 

kabelaffe
New Member
1 0 0

Same here - please fix the bug asap

emulsioncoffee
New Member
1 0 0

Why is this still not fixed after more than a year?! Causing major frustrations for our customers.

nachoparty
Tourist
6 0 8

please release this feature - apple pay / paypal / HOW IS SHOP PAY NOT SUPPORTIVE OF THIS, IT'S LITERALLY YOUR PLATFORM!!!

marti1923
New Member
1 0 0

Please fix, unbelievable that this is the case.