"We don’t offer shipping to United States" shipping problem

[Nick]

Hi @Franzhes,

Apologies for the delay in getting back to you. That does seem very strange for sure. From experience, I am wondering if it might have something to do with inventory of the products within the product admin. Could you take the following steps and let me know what you see and adjust it there. This can be if you have more than one location set up. If it doesn't seem to be something in this section, I will more than likely need to reach out to you directly via email to verify your store settings and take a closer look. It is difficult to troubleshoot something like this without looking as it could be a multitude of things. 

Store Admin > Products > Any product in question > Inventory - Sometimes the location can be different causing certain locations not to register with the shipping settings. It might not be this, but it's worth a shot to take a peek and see. 

If that doesn't seem to help, let me know and I will reach out to you via the same email you used to sign up to the community with. 

[Franzhes]

Hi Nick!

I just checked my Inventory's locations and they are all the same. I still don't know why it's not letting me ship to United States. If you could help me that would be amazing. Thank you! 

[Nick]

Thanks for checking that @Franzhes. I will need to take a closer look to figure this out as it's very difficult to do so otherwise. It's definitely something within your shipping settings though. I have sent you an email about this (to the email you used to sign up to your community account) to verify your store details and take a closer look if that's ok. 

[greenaliveco]

Hi Nick,

Thank you for being so helpful to everyone. I am also getting the same issue. Not sure where it is going wrong. My website is greenaliveco.com and here is the screenshot of the error message. 

Thanks,

Ash

[Nick]

Hi @greenaliveco,

It really could be a multitude of things and without taking a look at your shipping settings in your admin, it's hard to say what could be causing this. 

But there are a few common reasons why you could be getting a notification such as “We don’t offer shipping to the United States” in your checkout. There are a few parameters to check on your store first. If you could look into the following:

1)  The country that the customer is purchasing from is included in your shipping zone. However, as you have already confirmed, this does not appear to be your issue on your site.

2)  The contents of the checkout fall into the shipping rate parameters of your shipping profile for the product(s) being purchased. Let me explain further. 

Using the order that you have shared in the screenshot above as an example, say you have one price based shipping rate set up for free shipping on all orders over $50. The order in the checkout in your screenshot does not fit this parameter and would therefore give an error message like “We don’t offer shipping to the United States”. To correct this, you must have a second price based shipping rate set up in the same profile for orders less than $50 as well.

3)  Your product fulfillment location is included in the ‘shipping from’ of your shipping profile. For example, if your product is being sourced through Oberlo (or any other app), the ‘Inventory managed by’ of your product would be set up as seen below:

The ‘shipping from’ section in your shipping profile, must then also contain Oberlo (or any other app), like this:

Let me know whether or not any of the above parameters are contributing to the notification you are seeing at the checkout.

[Siapo]

In my case, it was an issue with the box size. Apparently, 18x18x36" box was ok for Canada but too big for the USA. That's why it was showing the error message for the USA shipments. Once I decreased it to 18x18x35" it started working. Hope this helps someone one day, as I spent half a day trying to fix it and after a long chat with Shopify they were able to identify the problem.

[ImSteve]

@NIc Im dealing with the same issue right now, except our store is in the US, and the customer is in Australia. Additionally, the when I use the customers Australian address on my computer there's no problem. Any help would be greatly appreciated, as this could potentially cost us a sizable sale. 

[Pandaboom]

Just curious if any real solution has been made. Im in Australia, I have all my rules setup for all of Australia. But for some reason when I had a QLD customer enter their address for shipping it says "We don't offer shipping to Queensland" Ive tried the solutions in this thread, but nothing is working. 

[Nick · Accepted solution]

Hi everyone, 

It's very difficult to find out why the shipping settings might be prompting these messages and preventing shipping to certain areas without taking a look at each of your store admin shipping settings. It could be a multitude of reasons as to why it could be happening. This is something we'd need to access your account in order to resolve. We’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request.

[ImSteve]

@Pandaboom for me it was a package being over the size limit for the shipping method I had chosen. Some sort of error explaining this would have been helpful, but after giving live support access to the site we ended up figuring it out.