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Refund using third party payment gateway

Solved
unravelled
Tourist
5 0 12

I have already issued a refund using my third party provider but I now want to capture that on Shopify. If I issue a refund on Shopify for the amount already refunded, will it refund the amount again? Does the 'Manual' under refund mean that it won't automatically refund the customer?

 

Refund Manual.png

 

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3223 436 753

This is an accepted solution.

@unravelled 

Great, thanks! PayFast does not support refunds through the Shopify admin so processing the refund via the admin will not cause a double refund to occur. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
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Replies 6 (6)
Trevor
Community Moderator
Community Moderator
3223 436 753

Hey, @unravelled

Great question! Given that the system says "manual" then it would indicate that you are providing a manual refund outside of Shopify. However; I can also check to see if your third-party payment provider is able to refund orders within the admin. Could you tell me the name of the payment provider you're using?

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

unravelled
Tourist
5 0 12
Thanks! The third party provider is PayFast
Trevor
Community Moderator
Community Moderator
3223 436 753

This is an accepted solution.

@unravelled 

Great, thanks! PayFast does not support refunds through the Shopify admin so processing the refund via the admin will not cause a double refund to occur. 

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

N_Abey
Shopify Partner
579 4 81

hi @unravelled ,

If you wish we are happy to integrate Shopify Refund option working with PayFast.

Feel free to DM me or share your details if you require further details.

Happy selling 

NAbey | Shopify Payment Gateway Specialists @ IPG Consults
- Shopify Partner
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touch100
New Member
1 0 1

@N_Abey  Can the refund integration just be done by you or would you require PayFast to agree. I'm just trying to gauge if this is a done deal, or if it is a maybe. I have some functionality that would really gain from this.

N_Abey
Shopify Partner
579 4 81

Dear @touch100 ,

As long as PayFast api have refund API calls with in their developer documentation, we can get this done it as a private integration. 

NAbey | Shopify Payment Gateway Specialists @ IPG Consults
- Shopify Partner
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