refund

Iuliann
Tourist
8 0 1

Hello again, i received that mail saying that i would get a refund (or that s what i understood) but the money didn t come yet, is there a waiting time?

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Cal
Shopify Staff
Shopify Staff
984 103 167

Hi! Yes indeed, it may take the banks some time to process a refund. The weekends also slow up transfers. 

Please do touch with us if you haven't seen the refund appear in 7 working days! 

Cal | Social Care @ Shopify 
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Iuliann
Tourist
8 0 1

Hello, 7 days in and i still didn't get the money back.

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Cal
Shopify Staff
Shopify Staff
984 103 167

Hi @Iuliann, I can understand why you'd be concerned but I imagine it's the time of year. I can confirm the refund was issued. Please do keep us posted. 

Cal | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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