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Regional Support: Payments (UK)

Victor
Shopify Staff
Shopify Staff
1573 150 350

Learn more about managing your payments while running your Shopify store in the UK.

This thread is part of the Regional Support threads offered for merchants in the United Kingdom. To see which other topics are available, you can visit the UK hub here.

 

Shopify Payments is available for businesses that operate in the United Kingdom and can be used to accept payments made by customers with Visa, Mastercard, and American Express debit and credit cards.

 

The cost of using Shopify Payments is dependent on which subscription plan you have chosen, with higher plans offering lower credit card processing rates. A full breakdown of these fees can be found on our pricing page.

To receive payouts, merchants will need to connect an account that:

 

  • Accepts payments in GBP currency
  • Is provided by a physical bank in the United Kingdom
  • Is eligible for FPS transfers

Some types of businesses and services are not permitted to use Shopify Payments. Prior to signing up, review our list of prohibited businesses to confirm whether your business is eligible.

If you do not believe your business is eligible, or if you want to check alternative options, you can view the full list of integrated payment gateways for merchants in the United Kingdom. Orders processed via third-party payment gateways are subject to transaction fees, unless you have these gateways activated alongside Shopify Payments as your primary gateway.

 

If you have a question or comment to make about processing payments on Shopify in the United Kingdom, please post it below.

Victor | Social Care @ Shopify 
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Replies 112 (112)
NickWhite
Tourist
3 0 1

It didn't take long to get a Braintree account. As we are a US-owned UK company, I had to get proof of ownership and a letter of authorisation to act on behalf of the company, but nothing unusual. The process looks similar to that for applying for Shopify Payments.

hgm5
New Member
2 0 0

Hi,

 

I am getting on well setting up my store prior to launching, but today I have tried to access the 'Payments setup' page and it appears blank when I click through to it. I accessed it fine yesterday. I have tried on 3 different devices and all show a blank page - any ideas? Is there someone technical who can help me today as really want to link my bank account or is it a global issue that will resolve itself? Thanks Hannah

Victor
Shopify Staff
Shopify Staff
1573 150 350

Hi @hgm5,

Thank you for getting in touch with your issue, and I'm sorry to hear that you've had this problem. Are you accessing the store on the same browser across these different devices? I would recommend checking out our list of supported browsers and ensuring that you are using one listed here, and to also try accessing the store via an Incognito or private browser to see if that works.

If the problem persists, I would recommend contacting our support team so that you can be authenticated on your store and a member of our support team can verify if the problem can be replicated on our end. Further troubleshooting can then be performed in order for this issue to be resolved.

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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DavidCotton1
Tourist
6 0 1

Hey there, are you a UK non-resident using shopify payments? As I am from abroad but my company is located in UK and shopify isn't allowing me to use shopify payments.

Victor
Shopify Staff
Shopify Staff
1573 150 350

Hi @DavidCotton1,

 

In order to be eligible for Shopify Payments UK, merchants must have their business located in the United Kingdom and be able to provide a UK address for the business when signing up. They must also be able to provide a valid UK bank account registered with a British financial institution that can accept payments in GBP.

 

You can refer to the Shopify Payments UK Terms of Service for more information and try to set up Shopify Payments if you believe you are eligible.

Victor | Social Care @ Shopify 
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DavidCotton1
Tourist
6 0 1

I have my business incorporated in UK with companies house. But I live in India.

Victor
Shopify Staff
Shopify Staff
1573 150 350

Hi @DavidCotton1,

 

Okay, thank you. Do you have anyone involved in the business who resides in the UK? Do you have a registered UK address for your business?

 

If your business is based in the UK and you have staff or colleagues based there, while also having a UK-based bank account for the business, then you may be able to use Shopify Payments. All new Shopify Payments accounts are subject to review, so this will ultimately determine your eligibility.

Victor | Social Care @ Shopify 
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DavidCotton1
Tourist
6 0 1

Hey @Victor 

 

I have one employee that is from the UK. Yes I do have a UK address for my UK company. 

Should the employee be my shareholder or just an employee from UK works?

 

Also, I do have an UK current bank account.

Victor
Shopify Staff
Shopify Staff
1573 150 350

Hi @DavidCotton1,

 

Okay, thank you. Is your UK address the one you have active on your store? If so, you should see Shopify Payments as a gateway option and you can look to get it set up there.

 

The name provided during the setup process will be the person who acts as the primary point of contact for Shopify Payments-related issues. If this person is based in the UK, and you can provide a UK address and bank account for the business, then you may be able to use the gateway. I would encourage you to give this a try so that our team can review your application. 

Victor | Social Care @ Shopify 
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DavidCotton1
Tourist
6 0 1

@Victor Yes i see the Shopify payments as my store location is currently in the UK, however, I'm the primary person and 100% shareholder of the company and I live in India, however, my employee is in the UK, so I'm a little confused as to if I should apply for Shopify payments or not.

Victor
Shopify Staff
Shopify Staff
1573 150 350

Hi @DavidCotton1,

 

I believe part of the review process is our team asking the applicant to provide some sort of ID, although this can vary. As you are the primary owner of the business, you could apply using your own name and if asked during the review process, you can explain your situation and our team can review your eligibility.

 

I appreciate that the information I'm providing is relatively vague, but that is only because whether or not someone is eligible to use Shopify Payments is not immediately clear—hence the need for our payments team to conduct a review. I do believe that given that your business is UK-based you may be eligible, but this is not for me to determine. 

Victor | Social Care @ Shopify 
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DavidCotton1
Tourist
6 0 1

@Victor I appreciate your help buddy! Thank you for all the anwers

Victor
Shopify Staff
Shopify Staff
1573 150 350

Hi @DavidCotton1,

 

My pleasure. Please feel free to get back in touch if you have any further questions.

Victor | Social Care @ Shopify 
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