Learn more about handling shipping and fulfilment while running your Shopify store in the UK.
This thread is part of the Regional Support threads offered for merchants in the United Kingdom. To see which other topics are available, you can visit the UK hub here.
Merchants based in the United Kingdom can offer both manual and third-party carrier calculated shipping rates to their customers at checkout. This second option allows UK merchants to link their FedEx and UPS accounts to Shopify and offer live rates from these providers at checkout.
Please note that the live rates can only be enabled if the merchant has the carrier calculated shipping feature enabled, which is a standard feature of our Advanced and Plus plans. However, this feature can also be enabled on other plans for an additional $20 USD per month, or it can be enabled for free if the merchant’s subscription is paid for on an annual basis. If you’d like to add this feature to your account, please contact our support team.
Outside of the integrated options of FedEx and UPS, there are a number of third-party applications that allow UK merchants to offer live rates from other shipping providers. Some apps will also allow you to buy shipping labels for different providers in the UK. These include:
Royal Mail also offer their Click & Drop app, which can be installed in the form of a sales channel in the Shopify admin. This app will allow you to easily buy and print Royal Mail shipping labels for your orders. You can refer to Royal Mail’s setup instructions to install the app in your store.
If you’re looking for more information or direct assistance with any of these apps, we recommend contacting the developers of the app directly. The developers build and support these apps and their contact information can be found on the app’s page on the Shopify App Store.
If you have a question or comment to make about shipping when based in the United Kingdom, please post it below.
Victor | Social Care @ Shopify
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Under the 'Shipping and Delivery' section of Settings of the Shopify admin panel, we can define our shipping regions and shipping rates. Last year Shopify rolled out an update which divided United Kingdom into 5 regions So now separate shipping rates can be natively defined for UK mainland, Scotland & Northern Ireland without requiring to set up postal codes using a third-party app
As mentioned by @tadabburbooks above, Shopify split the United Kingdom shipping zone into smaller parts last year so merchants can now differentiate shipping rates for England, Scotland, Wales, Northern Ireland, and British Forces. This means you can, for example, set cheaper rates for England and Wales than you would for Northern Ireland.
That said, you cannot differentiate between the Scottish Highlands and the rest of mainland Scotland through your shipping settings alone. There are apps on the Shopify App Store that allow you to specific shipping rates by postcode, including the following:
These apps allow for greater control of your shipping rates and can be used to set shipping rates based on post codes. As a note, please be aware that these apps do require our carrier-calculated shipping feature to be active on your store, which comes as standard with our Advanced plan but can be added on to other plans for $20 USD per month (or activated for free if you pay for your subscription on an annual basis).
I hope this helps but please let me know if you have further questions.
Thank you for your feedback on this; I know that this is the case for many merchants who ship to places such as the Scottish Highlands and that being able to set more specific regional rates would be a big help for them. For the meantime, the apps I suggested in my last post should be able to help with this, but I will be sure to pass your comments onto our development team for their consideration moving forward.
@Linzi It's been a problem for years unfortunately. When you see how Spanish provinces are broken down on Shopify, it makes you wonder why this is so problematic for them.
If they could have broken the UK down as per transglobalexpress, and added Isle of Man this would have hopefully solved things
Whilst I've no knowledge of the entire code base,
looking at the code, they need only add 2 or 3 values when country = UK
data-provinces = Scottish Highlands & Offshore Isles (& Isle of Man) and this would be fixed for most cases.
Isle of Man - I think Hermes and RM ship there for the same price as UK, unlike some other remote isles.