Hello, Kindly help me with this. Is there a way to change these units to KG instead of LB because my products and courier company charges are based on KG. So my products Units are stored in KG.
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Nick here from Shopify. Great question!
Your store would only be able to show one unit system throughout the store, but you can change this if you should wish. You can change it by taking the following steps:
Shopify Admin > Settings > General > Standards and Formats > Unit System
It should like this:
Once you change the Unit System, you can change the weight unit to lbs for your store and it should show up in your shipping settings.
Shopify also has a guide for this going into more detail which you can see here.
All the best, Nick
There is a workaround for this which has worked for other store owners previously. Can you try these steps please:
If this doesn't work, let me know and can find a way to take a closer look into this for you!
Sorry to hear that the above troubleshooting isn't working for you. We're currently unable to look into account specific queries via the community right now and because of that, could you reach out to our support team directly and one of our advisors can look into this a little deeper with you as to why it might be happening. You can contact the support team directly here to log in and talk to someone in real time about this.
@Nick Thanks - Had a chat with support before your reply and resolved the issue by changing the measurements. It required a few changes back and forth to other units to get the system to update correctly, but all is good now.
That's so great to hear you got it sorted out @DCEE!
If you want, can you share those steps you took to make this change so others in the community can see and come across it also. It might help some other store owners who are experiencing the same problem. Thanks so much!
I replied with a possible soliution/ work around in the thread above. However if this doesnt work for you, your best next step is to reach out to our support team directly and someone can look into this with you directly and in real time to see what might be happening for you on this. I have let the the higher technical support team know about this issue also and they are looking into why it might be happening. I completely understand how it might not look professional also. We can't help with account specific questions within the community right now for privacy and security reasons, and you can contact the support team directly here to log in and talk to someone about it!