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Shopify checkout upgrade Track order with Shop button

cmarydai
Excursionist
21 1 1

With the new checkout upgrade - is the track order with shop button only available to customers who purchased via Shopify pay?

Replies 4 (4)
Brie
Shopify Staff
Shopify Staff
571 48 110

Hey, @cmarydai!

As long as the merchant has the setting turned on, it will appear for all buyers at the checkout. Hope that helps!

Brie | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

cmarydai
Excursionist
21 1 1

Ours is turned on but not displaying for some reason. We're contacting Shopify support about this.

Brie
Shopify Staff
Shopify Staff
571 48 110

@cmarydai -

Ah, I see. At the current time this is only setup for buyers in Canada, the USA, Australia, and the UK, so if your customer is not in one of those countries they won't see the option. If they are in those areas and still aren't seeing the option, definitely contact support and they can take a look for you. Cheers! 

Brie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

cmarydai
Excursionist
21 1 1

Thanks yea, we are US based so we've contacted Shopify support.