What documents do I need for Shopify payment verification?

[Maxmon113]

Hi,I have UK LTD company but i am not living in UK.SHOPIFY asks me about the identify proof like bank statement,we already submitted many times my bank statement of that country in which i lives,but they again demand for bank statement and my pay out is still in pending,so i wants to know that,whixh documents i have to upload exactly?

[Rick]

Hi @Maxmon113 

Thanks for reaching out here for help - welcome to the Shopify Community.

It sounds like you are experiencing some difficulties with verifying Shopify Payments on your store - I would be happy to lend a hand.

You mentioned that you have a UK LTD company. Is your store operating in this region, and did you supply the UK details when setting up Shopify Payments? If so, then Shopify Payments UK verification documents would need to be supplied in order to verify your business is operating in the UK.

You were wondering what documents you have to upload - you can view the requirements for the UK region here, which outlines the acceptable document types for individuals and businesses in the United Kingdom.

In your Shopify Admin you should see a banner message outlining the types of documents you need to upload. If you need some assistance with figuring this out, then I would recommend contacting our support team directly using this Help Center link. We can take a closer look at your setup and provide advice on how to proceed.

[Maxmon113]

Which documents i have to submitted??
Bcz I did not have pr of United kingdom,and also i have Payoneer account
which shows the address of my home country


Yes sir i use details of uk office and phone number for open shopify
gateway,but i am not living in united kingdom, which documents i have to
upload for verification?they are asking from me to send passport and bank
statement but my passport and bank statement didn't shows the united
kingdom address,What i have to do?

[Rick]

Thanks for the extra information @Maxmon113 

I cannot say for sure which documents you need to submit, as here in the Shopify Community we cannot access your account information.

If you are submitting documents that do not match the information provided when setting up Shopify Payments, then it's likely they will be rejected and you won't be able to complete verification.

In order to proceed, I would suggest contacting our support team directly so that one of our advisors can take a look at your situation. They may have to collect some information from you and link in the Shopify Payments verification team, but all that will be explained during the interaction.

You can use this link here to reach our team.

[Alpha1111]

hello, were you able to resolve this? I'm in the same situation. pls share how you resolved it.y payout too is still pending

[Rick]

Hi @Alpha1111 

Thanks for joining in here, and welcome to the Shopify Community.

I understand that you are experiencing some issues with your Shopify Payments payouts pending.

Sometimes, payouts may be delayed or held up due to various reasons, such as security checks or Shopify Payments account verification. As a first step I would suggest checking your email for notifications from our team, and also check your Shopify admin for any communication from us regarding the status of your payouts - you might see some errors or warnings there that need attention.

If you are unable to find anything which explains this issue, and my previous replies in this thread do not help you to figure this out, then the recommended next step is to reach out to our support team directly. You can contact our team through the Shopify Help Center here. Once we're able to take a closer look at your account and payout settings, our team will aim to provide assistance and guidance to help figure out what is happening.

Here on the Shopify Community, we are not able to access any of your account information, which is why it will be necessary to authenticate via our help center. I trust that this will help to provide context on the next steps you can take, but please let me know if there's anything else I can assist with.