What to do if a TikTok merchant order confirmation won't load?

aidenbru
Visitor
1 0 0

So the other day I bought a jumper off some merchant who had made an add on tik tok advertising jumpers so I bought one for £80 pounds and then when I get a confirmation email I press on see my order and nothing comes up it says this I’m not sure what to do as I’m scared my £80 has gone to waste.0065D758-8B32-460A-9959-17FEB8CB4DCE.jpeg

Reply 1 (1)

Daniel
Shopify Staff (Retired)
1122 78 173

Hi there, @aidenbru

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

In such matters, we recommend you reach out to the store directly to inquire further about your order. I recommend you reply directly to the order confirmation email that you have received to get this correspondence started. 

 

I have attached our Order FAQ page however to provide you with more information about this situation and all possible ways to move forward depending on how the store responds. 

To learn more visit the Shopify Help Center or the Community Blog.