What to do if my Shopify Payments account is parked?

Noyan
Visitor
3 0 0

Hello i get massage from Shopify: Shopify Payments account is parked! What should I do ? 

Reply 1 (1)

Elias
Shopify Staff
2805 274 490

Hello, @Noyan.

 

Thank you for reaching out and bringing this to our attention.

 

I understand that your Shopify Payments account is parked. Just to clarify, did you mean that your payments account is on hold?

 

If so, then we'd recommend taking a look at our guide, Shopify Payments account holds, to learn more about the various reasons that an account is placed on hold and how to resolve them. We'd recommend checking your inbox for any communications from our teams, and continue working with them on resolving the issues on your account. If you require further assistance, then we'd be happy to assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

 

Once you've resolved the issue with your payments account, I'd love to hear more about your business and share some resources to help you get started. What types of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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