What to do when a payment status is pending on my new store?

[SurabhiSingh]

Dear Shopify Support Team,

I hope this email finds you well. I am writing to inquire about the payment status of my first order on my Shopify store.

I have received my first order from a customer, but the payment status is showing as "pending payment" on my dashboard. I am not sure what to do in this situation, and I would appreciate your guidance on how to proceed.

Furthermore, I would also appreciate any information you can provide me on what to do after receiving orders. As a new Shopify store owner, I am still learning the ropes and would like to ensure that I am handling orders and payments correctly.

Thank you for your time and assistance. I look forward to hearing from you soon.

Best regards,

Reyansh Singh 

Store- Hopeshop.in 

[Andrew]

Hi @SurabhiSingh, 

If your order is displaying "Pending payment" then this could be due to the customer paying for their order with a different payment method than a credit card. In this case, the Payment pending status indicates that the payment provider has started processing, but needs time to complete the payment. I can see that you only offer PayPal on your store so that is likely the case here. 

You should have a look at our guide to fulfilling your own orders to make sure you're familiar with the process and feel confident managing your orders, although a lot of it will come from trial and error and experience.

I had a quick look at your store and you've done a great job so far! I do have a couple of recommendations to make though: 

• Make sure you're including branding fundamentals on your store, like an about us page and a contact page.  
• Earn your visitors' trust by having good trust indicators on your store.
• Develop a content strategy