When will I receive my first sale payment?

Customisationco
Visitor
2 0 0

Hi I’m new here and made my 1st sale 1st January. When will I start getting the payments? I can’t seem to find any information anywhere. Thanks. Natalie. 

Replies 3 (3)

Ollie
Shopify Staff
2327 454 397

Hey @Customisationco.
 
Thanks for reaching out.
 
Congratulations on your first sale and welcome to the Shopify Community! You will receive your payout depending on what the current payout schedule is set to within the store settings. You can navigate to Settings > Payments > Manage, you should see the section titled Payout schedule. I took a screenshot from my test store to show you the section I am referring to: 
 
09-37-71818-56041 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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Customisationco
Visitor
2 0 0
Hi. Thank you so much for your reply. So I went there I have it ticked for payment every business day. Do I have to wait a certain time for the 1st payment to be sent to me with me being a new shop? I have only had 11 orders but I am sending them as they come in and running low on money now paying for the postage out of my own money. Thanks. Natalie.
Ollie
Shopify Staff
2327 454 397

Hey @Customisationco.
 
Thanks for the quick response. 
 
In this case, if you have selected to be paid out every business day and still have not received a payout for the orders you have processed. We will need to take a look into the setup of your online store to advise further. 
 
Since I cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. You can get in touch direct contact with a Support Advisor by navigating to our Help Center. When you arrive on the Help Center - you will need to let the virtual assistant know that you would like to Speak with support and you will connected accordingly. 
 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog