Where can I track my ordered product sample?

TF29222
New Member
4 0 0

I placed an order from my store to sample quality of products. I haven't received the order. Where do I track this order I don't see it in the regular order section. My card was charged. Please advise right away.

Replies 3 (3)

Holly
Shopify Staff (Retired)
687 74 152

Hi, @TF29222 !

 

It sounds as though you are dropshipping, is that correct?

 

When you placed an order on your store, the Shopify system charged you for the product from your store. Then, you need to place the order yourself with the dropshipper directly so that the order is initiated on their end. Unless the dropship integration you're working with has automatic fulfillment, you will need to manually order the product after each purchase. Did you ensure the order was placed with the dropshipper?

Holly | Social Care @ Shopify 
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TF29222
New Member
4 0 0

My question wasn't how to do it. I need to know how I could track it since it was an order as a customer. I have received the items now but I still need to know for future reference. 

Holly
Shopify Staff (Retired)
687 74 152

@TF29222 

 

Wherever you typically manage your customers orders from the dropshipper is where you would find the order your placed as a customer yourself. If you do not see the tracking information for your order within the dropshipping application, you will need to contact your supplier directly. 

 

If this is still unclear, please let me know what dropshipping program or app you're using so I can guide you specifically. 

Holly | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog