Why am I charged more than my campaign cost?

splinter36
Visitor
3 0 0

I was charged $70 (my daily budget) despite my campaign only costing $23.37.

Why is this?

Replies 4 (4)

Emily
Shopify Staff
1309 101 189

Hi, @splinter36.

 

Thank you for reaching out! 

 

Can you please provide more context as to what platform you ran your campaign on and if that platform was the one charging you or Shopify? Once I have more information, I can look further into this for you.

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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splinter36
Visitor
3 0 0
Hi is tiktok marketing
Emily
Shopify Staff
1309 101 189

Hi, @splinter36.

 

Thank you for your reply!

 

You will need to contact TikTok's support team for questions regarding a charge from them. 

 

Please let me know if you have further questions!

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

splinter36
Visitor
3 0 0

Hi just checking you got my message