Why am I facing a PayPal payment issue on my new website?

Andrewg99
Visitor
3 0 0

I'm running through some problems when I'm trying to make a purchase on my website from incognito mode.

 

So, here are some info which may help:

 

- I created my Shopify account recently (3~ hours)

- I purchased the basic Shopify plan (24 USD/monthly)

- I created an business PayPal account and attached a Revolut card on it and confirmed the card owner (it costed me 1 USD)

- I attached my business PayPal account to Shopify

- I deactivated the password from the website (published it) so anyone can enter on it

 

So, I'm entering on the website from incognito, I add a product on my cart and then after I add the shipment details, I press the buton ~Pay with PayPal~.

 

A mini page popup for 2 seconds and then gets closed automatically and I get an error named:

There was an issue with PayPal. Try again or use a different payment method.

 

Andrewg99_0-1659439959729.png

 

What's the issue there?

 

 

 

Replies 11 (11)

Andrewg99
Visitor
3 0 0

Not sure if this was the fix, but I changed the website currency to EUR and I activated International Shipping and now is working (Settings->Markets).

Victor
Shopify Staff
2448 226 522

Hi @Andrewg99,

 

It's hard to know what exactly was causing this issue with PayPal but I am glad to hear that the issue seems to have resolved itself after you changed the store's currency and enabled international shipping in Shopify Markets. It's possible that one of these things had an impact or it could have been a time-related error that resolved itself on its own.

 

Either way, I am glad that the gateway now seems to be working properly but please get back in touch if you experience any other problems.

Victor | Social Care @ Shopify 
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Yousef-Samawi
Visitor
2 0 0

Hi

I am still having the same issue

I looked up solutions everywhere but nothing worked

Any Help?

YousefSamawi_0-1671449563117.png

 

Victor
Shopify Staff
2448 226 522

Hi @Yousef-Samawi,

 

Have you been receiving this error message ever since you enabled PayPal on your store, or was it previously working correctly? In which country are you based?

Victor | Social Care @ Shopify 
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Yousef-Samawi
Visitor
2 0 0

Are you sure this is only what you did?

 

MercuryA214
Visitor
1 0 1

i have the same problem

Victor
Shopify Staff
2448 226 522

Hi @MercuryA214.

 

Thanks for getting in touch. Was PayPal working on your store before you saw this error, or did it appear as soon as you tried to use it for the first time after enabling it on your store?

Victor | Social Care @ Shopify 
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CamLaHi
Visitor
1 0 0

I have the same problem with this error message. New site build with Shopify and linking Paypal for the first time. Also set up a new Paypal account so using it for the first time to take payments via Shopify site. 

Screen Shot 2023-04-28 at 6.44.19 pm.png

Any help would be much appreciated!

Victor
Shopify Staff
2448 226 522

Hi @CamLaHi,

 

Thanks for reaching out. As your account with PayPal is new, I'd recommend getting in touch with them and confirming that everything is set up and ready to go on their end. Once you have spoken with them and they have confirmed that your account should be ready to accept payments, please let me know if you are still receiving this error on your Shopify store.

Victor | Social Care @ Shopify 
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skulltrain
New Member
4 0 0

i have exactly the same issue and it was working perfect until last week

Victor
Shopify Staff
2448 226 522

Hi @skulltrain,

 

Thanks for getting in touch. Have you had customers report this error? Have you had any contact with PayPal about this to see if there's an issue with your account?

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog