Why am I facing payment processing issues on my ecommerce site?

Hugoboss
Visitor
2 0 0

Hello, i spent money on tiktok ads then later on realised that no one can buy because it says ”There was an issue processing your payment. Try again or use a different payment method.” I tried everything, i checked threads like this and nothing helped. What should i do?

Replies 3 (3)

Emily
Shopify Staff
1369 102 193

Hi, @Hugoboss.

 

Thank you for reaching out. I'm sorry that your checkout is receiving an error.

 

Do you mind sharing your URL so I can test this on my end? Is the error showing on Tiktok or Shopify? If you have a screenshot of the error that would be really helpful.

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Hugoboss
Visitor
2 0 0

MyShavy.com

Emily
Shopify Staff
1369 102 193

Hi, @Hugoboss.

 

Thank you for sharing your URL. 

 

Do you have a screenshot of the error you are seeing? This will allow me to identify where the error is coming from. 

 

Talk soon,

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog