Why am I getting a 'Shipping not available' error at checkout?

4 0 1

We have ben using Shopify since 2016 and have never had this problem.  Our customers are getting an error at check out  " Shipping not available for selected address".   In the admin area It says I need to create a shipping zone.  I need help and reading the white papers is not helping.  I have chatted with John today and I am in the same place.  I need someone to talk to because I am missing something.  I am not even sure how my setting changed.  HELP

Reply 1 (1)

Shopify Staff
1511 169 261

Hi, @Theodore_Jones.


I went through some troubleshooting steps in regards to a similar shipping rate issue on this Forum thread. You can go through the steps I listed on that post to see if that will resolve your issue.


You also mentioned, however, that you're seeing on your admin that a shipping zone needs to be created. It's possible that the addresses that your customers are inputting on checkout don't yet have any shipping zones attached to them. If this is the case, you'll need to add shipping zones to your store by following this guide.


I totally understand that it's not always the easiest to follow a written guide — so if you prefer for us to guide you via a phone call, you can schedule a callback with a member of our team via our Help Center here. Once logged in on the Help Center, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select the callback option. Please note, however, that the availability for callbacks are dependent upon our team's current contact volume. If the option isn't available on your end, you'll need to try again later. More information on our callback process can be found on this thread.


If you'd like us to continue assisting you via the Community Forums instead however, feel free to reply with any relevant screenshots of your shipping settings and error messages your customers are seeing on checkout. We can take a closer look at the situation from there and provide you with your next steps. Just a note, unlike our live support team, we won't be able to access your account from our end. So our Community relies on screenshots in order to assist as best as we can. If what you're looking for is an in-depth and account-specific troubleshooting, I recommend reaching out to our live support team by following the steps I listed above. 

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog