Why am I losing money on fraudulent orders with Shopify?

Mfafahim
Visitor
3 0 0

In 2 days I had 3 fraudulent orders, they were flagged as fraudulent orders so I denied all 3 on the spot. But shopify still took their fee, I lost $65, how does that make sense? And that was in 2 days, why would I pay money to lose money? What's worse, other people had the same issue, and a representative always messages saying "we can't share your private information" and the issues don't get resolved. Shopify makes it incredibly difficult to contact their help line as well, forcing us to voice our concerns on forums.

Replies 0 (0)