Why am I not getting the $1 three-month trial on Shopify?

YasirKickez
Visitor
1 0 1

I was using a Free 3 Day Trial it ended so I pay $1 to shopify and its showing me next month they will charge $49 not $1 I didnt got 1$ Trial for 3 Months I dont know why Can anyone help me regarding this?

Replies 7 (7)

Dirk
Shopify Staff
2217 247 506

Hey, @YasirKickez 

 

Shopify is constantly testing our plans, trial lengths and offerings to ensure we're able to provide the right value for our merchants and business. At this time, our current offer is $1 for one month of trial. This is expected behavior and explains why you are seeing a future bill for the upcoming month.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Twoodlepip
Tourist
24 0 0

Hi Dirk,

 

I am experiencing a similar issue but it's pre-charge.

 

I have used the 3 day trial and am now trying to avail of the $1 first month offer yet when I select a plan I am asked to pay full price. 

 

Is this $1 offer just false advertising by Shopify? Clarification would be great.

Blair
Shopify Staff
1855 253 223

Hi @Twoodlepip,

 

Thank you for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, did you sign up for this promotional offer when you started your free trial period?

 

If so, you can connect with us directly for further investigation. This will allow our support team to take a closer look, as we wouldn't have access to any account specific information through the Community. They will be able to confirm whether the promotion was successfully applied and/or make any adjustments if you signed-up for it when you first created your account. 

 

Please let me know if you have any other questions. 

 

 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mmert
Visitor
2 0 1
hello, I realize that this store is not full for my store, but I want a 3
month 1 dollar campaign for the stores I have just opened, I don't want to
leave the shopify platform, but I will have to leave it at this rate.

##- Lütfen yanıtınızı bu satırın üstüne yazın -##
Twoodlepip
Tourist
24 0 0

Hi Blair,

 

Thanks for your reply.

 

I signed up specifically because of the $1 per month offer (I unfortunately had just missed the 3month $1 offer and could only access 1 month). I followed the appropriate link from an affiliate source and began building my site. 

 

Unfortunately the link you provided doesn't give me an option to contact anyone directly. I've scoured those links with no result to my specific issue and the virtual chat assistant just sends you round in circles, I've tried at length to get answers via that page but to no avail.

 

Can you please provide a link to someone who can clarify my account details please? Does Shopify facilitate requesting help anywhere other than FAQs, community feeds & chat bots – is there a ticket help system like Squarespace has?

 

Thanks.

 

 

Victor
Shopify Staff
2449 226 522

Hi @Twoodlepip,

 

Thank you for your reply. Shopify's support system is accessible via the Shopify Help Center, and live chats can be started by speaking with the chatbot on the right-hand side. You'll want to be logged in when visiting the Help Center and requesting support. If you speak with the chatbot and outline your issue, you can request to speak to a member of our support team and you should be provided with a link to start a live chat. 

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

mmert
Visitor
2 0 1

dude, I don't understand, shopify will lose all its customers this way, everyone is switching to lightfunnels, they need to bring 1 dollar for 3 months immediately.