Solved

Why am I not receiving my PayPal payments after a week?

GeslianExpress
Tourist
5 0 1

it's been over a week almost and i still haven't been paid from a PayPal transaction made by a customer, all my payments and accounts for PayPal are setup. so, i don't need solutions on "how to setup PayPal" i want a solution on why i haven't been paid although its captured as paid and fulfilled. Definitely not happy and shopify has no other contact other then this....

Accepted Solution (1)

Blair
Shopify Staff
1855 253 223

This is an accepted solution.

Hi @GeslianExpress,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with PayPal, to ensure this gets resolved. 

 

As PayPal is considered to be a third-party payment provider, all funds would be paid out by PayPal directly. If you have confirmed that your PayPal account has successfully been set up, you will want to connect with PayPal Support directly. They will be able to investigate further and provide clarification on your payouts and when you can expect to receive them. 

 

To learn more about the different payment gateways activated within your shop and where you can expect to receive those payouts, you can check out our How You Get Paid document. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Blair
Shopify Staff
1855 253 223

This is an accepted solution.

Hi @GeslianExpress,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with PayPal, to ensure this gets resolved. 

 

As PayPal is considered to be a third-party payment provider, all funds would be paid out by PayPal directly. If you have confirmed that your PayPal account has successfully been set up, you will want to connect with PayPal Support directly. They will be able to investigate further and provide clarification on your payouts and when you can expect to receive them. 

 

To learn more about the different payment gateways activated within your shop and where you can expect to receive those payouts, you can check out our How You Get Paid document. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog