Why am I still being charged after canceling my account?

Why am I still being charged after canceling my account?

Dominic_Robbins
Visitor
1 0 0

I was charged $40 for another month and I was told that my account was canceled so I don't know why I am still getting charged for something that I am not using or that I cant even use

Reply 1 (1)

Emily
Shopify Staff
1404 103 194

Hi, @Dominic_Robbins.

 

Thank you for reaching out. I am sorry you were charged after cancelling your account. 

 

Just to double check, do you only have one store on Shopify? If so, please contact our Support Team for information regarding refunds and closing your store.

 

Please let me know if you have any further questions! 

Emily | Social Care @ Shopify 
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