Why are checkout field preferences not working properly?

Why are checkout field preferences not working properly?

Treacle100
Excursionist
15 0 7

Anyone having an issue with checkout fields? I have for example, Company and Phone set to 'Do Not Ask' in my checkout preferences, but it is still showing as a field in the checkout form? I am on a 1.0 theme, but in testing my upcoming 2.0 theme the checkout fields are the same, it's like the preferences settings are being ignored...

Replies 2 (2)

Elias
Shopify Staff
3010 294 522

Hey, @Treacle100.

 

Thank you for reaching out and posting this question!

 

There aren't any differences with the checkout fields (under 'Settings > Checkout') between vintage and Online store 2.0 themes so that shouldn't be causing the issue. However, though you can hide the Company name and Address line 2 fields from the checkout, it's important to note that the Shipping address phone number field can only be hidden from the customer's shipping address page. 

 

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There is a different setting that does allow you to change the contact method used in the checkout, and this will allow your customers to checkout using a phone number (optional) or to checkout only using email (required).  

 

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That being said, if you are experiencing an issue where the fields are appearing where they shouldn't be, then this is something that will require accessing your account in order to resolve. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center and log into your account to create a support request. 

 

Once you've resolved this issue, I'd love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?

 

Elias | Social Care @ Shopify 
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Treacle100
Excursionist
15 0 7

Thanks for replying - in the end, I contacted Shopify Support who have found a bug with my checkout and are in the process of fixing it.