Why are credit and debit card payments not available in my online store's checkout?

MHM-Group
Visitor
1 0 0

Hello,

 

After observing a large decline in conversion rates on my store a few days ago, I discovered that many of my customers are reaching the payment area of checkout only to be greeted with the message: "Credit and debit card payments aren't available right now." Paypal appears to be functional, although the majority of my purchases are made with regular credit/debit cards.

 

I repeated the checkout routine using various browsers, internet networks, and devices and received the error prompt each time. I've attached some screenshots. This is currently harming my business, and I can't figure out how to solve it. I haven't altered anything in my checkout flow in the last several days, so I'm not sure what the trigger was.

 

Any assistance is appreciated.

Reply 1 (1)

Mac
Shopify Staff
1654 167 262

Hi, @MHM-Group!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I definitely understand the urgency here and this could be very well related to an issue you are having with your payment gateway. If you head over to your Shopify Admin > Settings > Payments, do you see any alerts or notices? If so, you will want to ensure that you resolve any outstanding issues with the payment provider.

 

If you are still having issues, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
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