Accepting credit cards, warehouses, and shipping and fulfilling orders
We are having some issues with our checkout - customers are unable to checkout as it states we do not ship to their address.
Solved! Go to the solution
This is an accepted solution.
If everything was working well and suddenly stopped, you should reach out to Shopify Support for assistance.
If you have made any changes to the shipping settings, I recommend checking all the settings once again. I have prepared a checklist for this purpose. It's called Shopify Checkout Rate Troubleshooting Steps. I hope this helps.
I would first suggest you check the shipping profiles in case you've excluded products
Doesn't mean this is the problem but a good sanity check to rule out first.
https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/shipping-profiles/...
New products are added to this profile.
This is an accepted solution.
If everything was working well and suddenly stopped, you should reach out to Shopify Support for assistance.
If you have made any changes to the shipping settings, I recommend checking all the settings once again. I have prepared a checklist for this purpose. It's called Shopify Checkout Rate Troubleshooting Steps. I hope this helps.
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