Why are my Electric Hair business payouts still on hold after 2-step authentication?

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Payouts are on hold. I've done 2 step authentication and they are still on hold. Can someone from Shopify contact me to let me know why this is. The Business is Electric Hair.

Reply 1 (1)

Shopify Staff
2780 199 391

Hi there @EmmaKingshott!


Thanks for reaching out here in the Community and for sharing the steps you have taken so far.


As we're not able to provide account support from here, I'd like to ensure you can get connected to where you can get the support you need.


Would there be a notification or banner in your admin asking for more info or documentation in relation to your payouts?


If you haven't already, I'd try checking your account owner email address (including any spam or other folders) to see if you have been contacted by our team.


Should you not have been contacted about the status of your store's payouts, you can reach out via our Help Centre here for more info.


I look forward to getting this looked into for you!

Don | Social Care @ Shopify 
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