Why are my online store payments not processing correctly?

[Onr_58]

My Shopify payment is not accepted, I have tried several times,  it does not say what I am doing wrong. 

[Ollie · Accepted solution]

Hey @Onr_58.
 
Thanks for reaching out. 
 
Just to gather some additional context, is this issue happening when you are attempting to set up the Shopify Payments gateway? I am just trying to get a better understanding of the situation so I can assist you accordingly. If you happen to receive any error message, please let us know as this information will be helpful in this case. 
 
Looking forward to your response. 

[femalepulse]

Its happening when trying to submit the form for seting up shopify payments it just sents you back to the previous page and the form resets like nothing happend.

[Ollie]

Hey @femalepulse 
 
Thanks for reaching out on the thread. 
 
Could you attempt to clear the cache on your browser and try this action again? In some cases, clearing the cache from your browser can fix minor issues that you may experience on the Shopify platform. If the issue persists, I would suggest trying to use a separate browser to see if that allows you to submit the form. For example, if you are using Safari - try this action on Google Chrome. 
 
Let me know if that does the trick. 

[femalepulse]

I have tried everything. I used 3 different browser 2 different devices, cleared my browser catche many times and still the same issue.

[Litcandles]

My payment method is all setup and my bank account is attached but my payments have been saying pending for over a month and I have no errors on my page

[Emily]

Hi, @Litcandles.

Thank you for reaching out! 

I recommend contacting our Support Team directly so they can look into this for you. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[femalepulse]

I'm having the exact same issue for 2 days now. After submitting the form I get sent back to the previous page and the form resets. I hope shopify is working on it and will get solved as quickly as possible.