Why are my payouts still pending after two weeks?

Why are my payouts still pending after two weeks?

Charlottemcg
Visitor
2 0 0

Hello, 

 

Please can anyone advise, all of my orders minus any PayPal ones have had the pending payout status for over two weeks. I need to access the funds for obvious reasons - shipping & supplies etc. 

Any help would be appreciated!

 

Thanks

Charlotte

Replies 3 (3)

Kimi
Shopify Staff
1511 169 262

Hi, @Charlottemcg.

 

To confirm, all of your store's orders that were processed via Shopify Payments have been stuck in a pending state for two weeks, is that correct? And if you navigate to your Shopify admin and click Settings > Payments > View payouts, you don't see any specific date next to the payout status?

 

If that's the case, please follow the steps below for some things that you can cross-check on your account:

 

  1. Can you confirm for me if you've fully set up your Shopify Payments account, and that the account isn't currently under review? For more information, when a Shopify Payments account is under review, our accounts team and banking partners are currently authenticating and reviewing your account information to make sure that the information you've shared with them is accurate. Depending on the type of hold on the account (whether it's a payout on hold or an account hold), a store's payout may be held until the review process is complete. You can find more information on the Shopify Payments review and verification process in this guide.

    To check if your Shopify Payments account or payout is on hold, you can check your admin notifications by clicking the bell icon on the top-right hand side of your Shopify admin. This should then reveal all of the relevant notifications for your store. If your Shopify Payments account or payout is on hold, and if our team requires you to upload specific documents, you should see a notification for this within this section. You can click on it to then be taken to the relevant page to proceed with your next steps.

  2. Can you also navigate to Settings > Payments > Shopify Payments > click Manage, then scroll down to the Payouts section? You should be able to see your payout schedule, and if you've selected the monthly option, this could be why your payouts are still in a pending state.

 

Let me know if you're still having issues with this.

Kimi | Social Care @ Shopify 
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Charlottemcg
Visitor
2 0 0
Hello,

I can confirm that I have checked all of these. Account is not on hold are payouts are selected for daily payout, please advise as I really need the money.

Thanks
Charlotte
Kimi
Shopify Staff
1511 169 262

Thanks for confirming, @Charlottemcg.

 

Have you gotten in touch with our live support team about this?

 

For context, our Community Forums team do not have access to accounts or support tickets from our end, so we won't be able to look into account-specific matters like this in a lot of depth.

 

So for us to help investigate your payout situation further, please contact our live support team via the Help Center here. We'll be able to authenticate you against the correct store and proceed to securely access your account from there to further assist.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog