Why are my Shopify Payments on hold?

Flijxx
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Hi,

My Shop was falsly blocked, due to an Automation Error on Shopifys side. and was reopened 4 minutes later.

 

BUT because of that error, my Shopify Payments has been put on hold, and its been like that for 17 days now.

My case has been "escalated" to some team, that was going to fix it. but to no prevail. - and now i cant even get a response from anyone at Shopify.

 

Does anyone have ANY information that can help me here ? 

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