Why are my website payouts still pending after 2 weeks?

PureIntention
Visitor
2 0 0

I had recently launched my website on pre-order method where i’d get the payout and use it to pay my manufacturer. However, my payouts state ‘pending’ and have not been transferred at all to my bank account. It’s the first ever payout and i’ve waited 2 weeks already.

Replies 3 (3)

Maz
Shopify Staff
1178 129 183

Hey, @PureIntention!

 

Thanks for getting in touch with us here.

 

I can understand why this would be a cause for concern for you, and I'm here to help you figure out the issue.

 

For some context, transactions marked as Pending are for sales that you've made, but that haven't been sent to your bank account yet. The Payout Date for pending transactions is an estimate only.

 

They are some possible reasons below as to why it may be stuck in pending, so the below points should be checked;

 

1. Incorrect bank account information

2. Account currency mismatch

3. Invalid account type

4. Incorrect beneficiary/recipient name

5. Insufficient funds to cover a negative payout

 

Can you advise if you have just set up Shopify Payments and your configurations are correct? Can you confirm the Shopify Payments account creation has been completed? Which country are you based in?

 

Looking forward to your response!

 

 

Maz | Social Care @ Shopify 
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PureIntention
Visitor
2 0 0
Yes i have setup the shopify payments account already and everything you
have listed has been completed. Unfortunately i still have not received a
payout despite everything listed being already completed. ##- Please type
your reply above this line -##
Maz
Shopify Staff
1178 129 183

Thanks for your response, @PureIntention!

 

In this case, I'd encourage you to contact live support by clicking on this link so that they can look into your payouts more effectively as I do not have access to accounts from here.

 

Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog