Why are payments not going through on our online store?

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how can we enable the payments that customers can purchase products on our store?

Reply 1 (1)

Shopify Staff
2780 199 391

Hi there @vanillashanti!


Thanks for sharing your query with us here in the Shopify Community.


Could you let me know if you've already selected a paid plan for your store in order to unlock access to the checkout for you and your customers?


You can see how to open your store to the public here on our help site.


If you have already done so but still encounter this error could you tell me a bit about any payment gateway options you have enabled for your store currently?


There's more info here on the types of payment methods you can accept in your Shopify store.


The specific options available to you will be based on where in the world your store is, so if you're happy to confirm this I can share a list of gateways available there.


Have you been able to add a payment method yourself so far and set it up to take payments?

Don | Social Care @ Shopify 
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