Why are some US customers' payments getting declined on Stripe?

dumawlf
Visitor
2 0 0

I keep getting this error in stripe: Payment declined by the issuing bank

There is no more info about that, stripe is just suggesting this: Tell the customer to try a different payment method, or they can contact their issuing bank for more information. Retries may succeed.

I don't know what to do, I lose a lot of orders this way because the customer's bank refuses to accept the payment. There is nothing special set up. Stripe


My Stripe is configured for France.
The only thing these declined payments have in common is that they are from the US (the declined ones). Not all US customers are declined.

 

Reply 1 (1)

Danny31
Shopify Partner
132 0 10

Been having this issue all summer and its to the point where my site's conversion rate dropped by 60% because US visa transactions are mostly being declined. Were you able to solve the issue? I'm also not in the US.