Why are there many checkouts but no sales on my site?

Lesia_fed
Visitor
1 0 0

Could someone try to buy or tell me what is wrong. for example even without ads like 50 people viited 45 went to check out and not even one sale. https://velvetskinlab.com/products/ipl-hair-removal-handset         

I have no idea what is wrong. I dont have visa or american express or other cards to try it I only tried pay pal and it seems to work but maybe it doesnt work for others.

Reply 1 (1)

Sophia
Shopify Staff
1670 109 218

Hey, @Lesia_fed!

 

To ensure that your payment gateway is functioning as expected, I suggest placing a test order. You do not need to use a real credit card in order to test the payment gateway. The page I've linked here includes step-by-step instructions to help you test the checkout process.

 

Customers abandon checkouts for a variety of reasons, and we can't always know for sure why they left. However, if there was an issue processing a payment, this should be visible under Orders > Abandoned checkouts where you can view payment events. Let me know if you find any information there that may help us identify whether something went wrong.

Sophia | Social Care @ Shopify 
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