Why aren't my customers receiving shipping confirmation emails?

Hutchisd
Visitor
1 0 0

My customers are not receiving their "shipping confirmation" email notifications.  They receive the original confirmation immediately after purchase, but nothing after that.   In my notification settings, I don't have the option to check or uncheck for "Shipping Notification", so I'm assuming it's always on.  Any insights would be greatly appreciated.

Reply 1 (1)

Dirk
Shopify Staff
2220 247 506

Hey, @Hutchisd 

 

Happy to look into this. Just to confirm, for the orders that you have shipped out, are the orders also marked as 'fulfilled' in your order list.

Another thing to be aware of is when fulfilling orders, you want to ensure you check off the box that says 'Send shipment details to your customer now' before completing the order fulfillment step.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog