Why aren't my payment gateways functioning properly on my store?

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Why aren't my payment gateways functioning properly on my store?

jasmineoak
New Member
6 0 0

I have shopify pay and hitpay both connected to my store, but both are not working.

 

My payment capture is set to automatic and there are no verfications needed. I've changed a number of credit cards but none work.

 

Please help. 

 

Url is oaknembermenu.com

 

Screenshot 2023-04-13 180111.pngScreenshot 2023-04-13 180240.png

Accepted Solution (1)

Ivy
Shopify Staff
1033 82 133

This is an accepted solution.

Hi there, @jasmineoak.

I believe you are seeing this error as your transaction is too little i.e. it is below the minimum order threshold. I would try a test order again using a minimum of $2.00 to see if this works correctly for you.

Your store looks amazing! Wow the food looks delicious, can I please have 10 x Coconut Caramel Cornbreads! One thing I feel could really help your store is to add an "About us" page - this gives you a chance to build a relationship with your customers and allows you to showcase why everyone needs to buy from you and not anyone else. What makes you special and unique - it's an ideal place to share your story! Here's some inspiration for adding an excellent About Us page. I trust this helps, thanks! 

Ivy | Social Care @ Shopify


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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Reply 1 (1)

Ivy
Shopify Staff
1033 82 133

This is an accepted solution.

Hi there, @jasmineoak.

I believe you are seeing this error as your transaction is too little i.e. it is below the minimum order threshold. I would try a test order again using a minimum of $2.00 to see if this works correctly for you.

Your store looks amazing! Wow the food looks delicious, can I please have 10 x Coconut Caramel Cornbreads! One thing I feel could really help your store is to add an "About us" page - this gives you a chance to build a relationship with your customers and allows you to showcase why everyone needs to buy from you and not anyone else. What makes you special and unique - it's an ideal place to share your story! Here's some inspiration for adding an excellent About Us page. I trust this helps, thanks! 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog