Why aren't my payment options working in my online store?

Polina3
Visitor
1 0 0

Hello!

I already wanted to start working with the store, but Shopify Payments are not connected!
all conditions are met and it appears that everything is connected! but in reality you can only pay through Pay Pal. And for my customers I would like more options. (this is how it look)Снимок экрана 2024-01-10 в 15.59.06.png

I checked all the conditions that Shopify Help Center indicated to me. But payments are not connected
(here is the additional information the Shop app provides)

Снимок экрана 2024-01-10 в 16.01.49.png

Please help me, because I’ve been trying to figure out Shopify Paymens for more than 4 working days and nothing is working.

Thank you

(Eco Shop store)

Reply 1 (1)

Imogen
Shopify Staff
1544 187 275

Hi there, @Polina3! Thanks so much for taking the time to post your question here in the Shopify Community! My name is Imogen. I'm happy to take some time to chat with you about your question, and help you get this Shopify Payments issue resolved!

 

Thanks a bunch for those screenshots! Based on what you've shown there, it looks like you've completed set up successfully, so it should be an option that your customers are able to select in checkout.

 

I've helped folks in the past with this issue, and they found a resolution by reaching out to our Authenticated Support Team for help, so I'll recommend that you do the same! You can use this link to access our help portal. From there, you'll want to tell our AI Chat Assistant about your issue. It will then provide you with some prompts you can use to connect with one of our authenticated Support Advisors, who will be able to get this looked into, and resolved!

Imogen | Social Care @ Shopify 
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