Why aren't my Shopify payments transferring to my bank?

Duanemckeever
Visitor
1 0 1

I’ve just recently noticed that I am not getting the money put into my bank with Shopify. 
all my payments say pending 

Reply 1 (1)

Maz
Shopify Staff
1166 129 179

Hey, @Duanemckeever!

 

I understand that your Shopify Payments Payouts have been stuck on pending, and you are wondering why this is happening. I would be happy to provide some advice here.

 

Transactions that are marked as Pending are generally for sales that you've made, but that haven't been sent to your bank account via a Shopify Payments Payout yet.

 

Could it be that you have set a longer payout schedule, like monthly, in your settings? To check your payout schedule, go to Settings > Payments > Shopify Payments 'Manage' and look for the Payout schedule.

 

I suggest checking your Shopify admin for any messages or warnings regarding your Shopify Payments account that require your attention. It's possible that there are pending transactions due to verification documents that need to be submitted.

 

Do let me know if you still experience trouble with this! 

 

 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog