Why can my website only accept orders from the UK?

[dialup]

 Hi, my site goes live today but I can’t accept international orders. I have created shipping zones etc. but on my site only UK is available.

 

[Summer]

Hey, @dialup!

There's a possibility you're encountering this issue as you haven't activated the countries outside of the UK in the Shopify Markets area in your admin. Besides adding them to the shipping zones in your shipping profile, you need to activate the countries you ship to in the Settings > Markets page to enable customers to select those countries at the checkout. You may head over to that page and check if the countries say Inactive such as in the screenshot below.

If they are inactive, you may click Manage beside each country and click Activate market to activate it.

Feel free to give that a go and test your checkout to see if it fixes the problem.

If it doesn't resolve the problem, it's best that we take a look at your checkout and settings to pinpoint the cause and advise a solution. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Once the issue is fixed, consider localizing your website to attract international buyers. When you localize your website, you make it more accessible to locals in your international markets which will increase the likelihood of them placing orders and trusting your business. We have a guide on how to do that on this page so feel free to take note of the steps so you're able to localize your website whenever you're ready!