Why can't clients pay at checkout or erase products from their cart?

[evael1]

Hello everyone,

many clients wont be able to pay at check out and they wont let them erase the product from their shopping cart. It allows only the PayPal option to continue . Somehow it all freezes .

Please help me

Eva

[Blair]

Hi @evael1,

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, were there any recent changes made to the shop?

To ensure this is not related to a browser issue, I'd encourage you to attempt some local troubleshooting steps. For ease, I've gone ahead and listed below a few steps that you can attempt to see if this helps to resolve:

• Clear your Cache and Cookies.
• Access the shop in an Incognito Tab. 
• Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
• Try Another Device. 
• Try accessing from the Shopify Mobile App. 
• Try Restarting your device.
• Make sure your device is Up To Date. 

After completing all of the outlined steps above, you continue to experience this issue, please feel free to Contact Us directly. This will allow our support team to take a closer look and ensure it gets resolved. 

To connect, you can: 

• Head over to our Contact Page.
• Log into your shop.
• Enter Contact Support into the chat box.
• Select Chat with a Support Advisor. 

Please let me know if you have any other concerns.

[evael1]

Unfortunately i have tried with different devices and all have the same problem. 

All of my clients tried to purchase a product but it seems to stuck in the check out and also it not allow them to erase the product for their shopping cart

[Blair]

Hi @evael1,

Thank you for giving those troubleshooting steps a try. As you're still seeing this error, I'd encourage you to Contact Us directly. This will allow our support team to take a closer look and ensure it gets resolved. 

To connect, you can: 

• Head over to our Contact Page.
• Log into your shop.
• Enter Contact Support into the chat box.
• Select Chat with a Support Advisor. 

Please let me know if you have any other concerns.