Why can't customers check out items under $50 on my site?

Glenn402
Visitor
1 0 0

My customers can't check out anything under $50.00 dollars. When they try to check out this is what it says. 

 This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.

Reply 1 (1)

Mac
Shopify Staff
1682 170 275

Hi, @Glenn402!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

I understand that you are having issues shipping your products to the address that was entered. This could occur for several reasons. It sounds like your customers are able to make purchases for items that are over $50.00. Is that correct? If so, can you share some more information regarding how your shipping is set up?

 

It's likely that you don't have a shipping rate set up for that specific amount. This is common when setting up rates Based on order price. Anyhow, you will want to ensure that your shipping rates are available for your customers specific location and order price. You will also want to check out our Shipping Profile guide to ensure that your shipping rates are set up correctly for every product. 

 

If you are still having issues, you will also want to make sure that you have inventory stocked to this location. We have a detailed guide that goes over this here

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog