Why can't I add a credit card payment method to my account?

Why can't I add a credit card payment method to my account?

hzohaib_07
Visitor
2 0 0

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Hi! I am creating an Shopify account and to add payment method to start my plan I’m unable to add payment via card I don’t know why but I am unable to add details.I clicked on the card information button but still problem is same.

help would be appreciated 

Replies 3 (3)

Summer
Shopify Staff
1375 322 238

Hey, @hzohaib_07! Welcome to Shopify Community!

 

I'd love to help you with your concern. In order for me to do so, I need to gather additional context so I have a better understanding of the issue. What happens when you attempt to add your payment method and choose a plan? Is there an error message that prevents you from doing so?

 

Please feel free to share this detail and any additional screenshots that show the issue you're encountering. This will help me investigate and find a solution. In the meantime, please refer to our Billing FAQ page to ensure your payment method is one that we are able to support. Thanks!

Summer | Social Care @ Shopify 
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hzohaib_07
Visitor
2 0 0

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Please have a look why there’s a lock icon on card number box.

Greta
Shopify Staff
1201 125 153

Hi, @hzohaib_07!

 

Thank you for your response. I'm helping Summer out today and I'm happy to share some context with you. 

 

The lock symbol is always shown when you add a payment method to your account. It is not an error message, but rather it means your credit card information is stored securely on Shopify. You can see here that I'm able to enter in a credit card number, even though the lock icon is shown:

 

15-50-87493-63354

 

You should be able to enter in your payment information without any issue, but let me know if you're still having trouble.

 

I also wanted to take the time to welcome you to Shopify! We're so excited to have you and we're here to help if you have any questions along the way. I recommend checking out our Ecommerce Checklist to ensure you remember all the important little details before you launch your store. 

 

Please let me know if you have any other questions!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog