Why can't I connect my credit card to my Shopify account?

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hi, for some reason i cant connect my shopify account on the credit card and charge clients payments 
i tried for their website but dont understand anything 
really want to know how to connect my defrayment for the credit card 


Reply 1 (1)

Shopify Staff
1511 169 259

Hi, @semekstudio.


Just to make sure I'm understanding your query correctly — are you looking to set up a payment gateway on your store, to collect payments from customers?


If this is the case, and if your business is operating from a supported country, you can look into setting up Shopify Payments on your store by following the instructions in this guide. Once you've successfully set Shopify Payments as a gateway on your store, customers will be able to complete and pay for their order, and you'll then be sent their payment to either your connected bank account or your Shopify Balance account (if eligible and available). More information on this can be found here.


If your business is located in a region that isn't supportable by Shopify Payments, you'll need to connect a third-party payment gateway instead before you can collect payments from customers. You can use this website and select your country from the available list to browse the payment gateways that are available for where you're located. Just a note that if you have any questions about any of the third-party payment providers you see on the list, you can contact their support team directly as they're best equipped to answer your questions about their gateway.


Let me know if I've misunderstood your question though. Feel free to clarify your query in more detail on your reply, so that we can take a look at your next best steps from there.

Kimi | Social Care @ Shopify 
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