Why can't I print shipping labels while my account is under review?

tylermallon
Visitor
1 0 0

my account is apparently under review and nothing has been done i contacted support and no response yet but i need to print out shipping labels asap and i’m stuck on what to do

Replies 2 (2)

Blair
Shopify Staff
1855 253 224

Hi @tylermallon,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with printing shipping labels, to ensure this gets resolved. To confirm I'm fully understanding, are you able to log into your shop without issues?

 

If so, should be able to continue purchasing and printing shipping labels while a review is being completed. These are standard checks our banking partners complete for merchants that are using Shopify Payments and typically take 2-3 business days to be finalized.

 

In the case this review is not related to Shopify Payments, can you please share the error you're receiving when you attempt to purchase a shipping label? 

 

Please let me know if you have any other concerns and I look forward to your response. 

Blair | Shopify 
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LB39
Visitor
1 0 1

I am having the same issue, I entered all the information require and as soon as a clicked buy label it all went downhill from there, this is my first order and I can't print the label, I can buy label outside no problem but will I get a refund for the shipping that was charged to the customer?