Why can't I purchase a shipping label?

[paulasadlerly]

can't buy shipping label

[Imogen]

Hey there, @paulasadlerly. Thanks for taking the time to create this post in the Shopify Community regarding your label purchasing issue. It's nice to meet you!

I'm happy to assist you with this issue you're running into. I just have a few questions I'd like to ask so I can assist you as best as I can:

• Can you let me know the specific error you're receiving when trying to purchase this shipping label?
• Do you have any screenshots of the issue?
• It's been a few hours since you posted this originally, are you still experiencing the issue?
• Are you having issues purchasing labels on multiple orders?

Get back to me when you can with the requested information. I'll keep my eyes peeled for your reply!

[paulasadlerly]

The problem arises when buying shipping labels

[Imogen]

Hey there, @paulasadlerly. Thanks for following up with me here.

I appreciate you taking the time to provide me with some more info, and provide an attachment. Unfortunately, I'm unable to open that file type, so can you provide a screenshot by clicking the camera icon in the text box, and then uploading the file in that way?

I appreciate that you let me know that the error happens when you try to purchase a label? Did you have a chance to review my other questions and see what was asked? If possible, please provide me with extra information around those questions so I can provide you with support.