Why can't I purchase UPS labels on my account?

[LaurenGI]

When trying to ship something by UPS this message keeps popping up:

"There is an issue with this UPS account. Please contact shipping-ups@shopify.com for assistance."

Can you please help me? I already sent 2 emails but I haven't got any help yet.

[FiberCore]

UNF-ING BELIEVABLE.   This happened to us and we are not getting any help.    

[PluginHive]

Hi @LaurenGI @FiberCore ,

Have you tried contacting the support via chat? I hope you can get a solution from here: Shopify support.

[FiberCore]

We have tried, chat, phone, etc.  Shopify says it's UPS and UPS says it's Shopify.   Honestly, I think it's UPS, but Shopify needs to fix it, not me.