Why can't I refund a canceled order on my platform?

[edodgen]

I have a recent order that was canceled due to being out of stock.  Usually there is an option to refund the customer when you click on the product.  This option is removed for this order.  Refund permissions are on for the admin user.  How do I refund this item? 

[Debra_Jambor]

you refund from the order, not product.

go to the order look at the top and look for button that says refund and it will default to restock it unless you uncheck that box

[edodgen]

Excuse me, I meant order.  Refund or restock is not available.

[Debra_Jambor]

Then do a chat with Shopify and have a screen shot ready to show them and
load in the chat.
Hope you get help.