Why can't items from my website be shipped to certain addresses?

Why can't items from my website be shipped to certain addresses?

2 0 0

when i make shipping rates and choose the countries i want too ship to it all seems okay but when i do a little test on my website this comes up every time


(Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order)


i dont understand what im doing wrong here is my website: https://mollumie.com/

Replies 3 (3)

Shopify Partner
675 34 96

Hi @mollumi,


This is a common checkout error. You can check out other community threads to understand the issue clearly. 


However, it will be easy to understand if you share the combination of testing you are doing. Mostly it appears if the shipping zones, rates, shipping profiles or product weights are not configured properly.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
2 0 0

thanks but i still dont really understand what i am supposed to do to fix the problem what do i need to do

Shopify Staff
1511 169 262

Hi, @mollumi.


When this message appears, it's normally due to the configured shipping rates on your store, as @Anindita mentioned. You can investigate this by navigating to Settings > Shipping and delivery > Manage rates. From there, you can double check for the following:


  1. Make sure that the address being entered on checkout is included within your Shipping to zones.
  2. If you've created your own shipping rates, make sure that the order total on cart falls within your price or weight conditions of your shipping rates.
  3. If you have multiple locations on your store, check that the products on checkout are being stocked at a location that already has shipping rates attached to it. A location with active shipping rates will show up under the Shipping from heading. If any one of your locations don't have shipping rates on them, they will show up on the very bottom of this page under the heading Not shipping from, and it will give you the option to add shipping rates to these locations.
  4. You can also double check your products on cart and ensure that they've been marked as a physical product within the product page on your store's Shopify admin, so that they're eligible for shipping. Check out the 'Shipping' section of this help guide for more information on this.
  5. Are you using any third-party apps to configure your shipping rates too, by any chance? If this is the case, you can double check the shipping settings on the app to see if you've set it up correctly for it to pull through to your checkout.


We have a handy document here that will help you set up your shipping rates, if you need it. Once you make any necessary changes or edits to your shipping rates, you can go back and test your checkout again on your end, just to see if the shipping rates will now show up successfully.


If you still can't pinpoint where the issue is stemming from, our Live Support team can help take a closer look at your account from our end to investigate your shipping settings in more detail. You can contact our Live Support team via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. We'll then be able to securely access your account and help troubleshoot this matter further.


Apart from this issue, how is your shipping strategy looking? Having a solid shipping strategy for your store definitely helps with the smooth-running of your overall business operations. I've curated some resources for you if you need some ideas on how you can optimize your store's shipping strategies, feel free to have a read of them below:


Kimi | Social Care @ Shopify 
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