Why can't my store accept payments on Shopify?

candidoQ
Visitor
2 0 1

Boa tarde,

 

No âmbito da criação da minha loja no Shopify, no momento do check-out aparece-me uma mensagem de erro a dizer: "Esta loja não pode aceitar pagamentos neste momento".

 

Depois de alguma pesquisa, percebi que vários motivos poderiam estar a originar este erro, no entanto nenhum se aplica à minha situação:

 

- a loja não está em período de teste

- tenho um plano assinado (ou seja, não me encontro em periodo experimental)

- a opção de pagamentos não se encontra em período de teste

 

Para dar mais contexto, neste momento estou a utilizar o shopify payments, ou seja, não estou a utilizar nenhum provedor de pagamentos adicional (como paypal ou amazon pay).

 

Tenho alguma urgência no lançamento desta loja.

 

Obrigado 

Reply 1 (1)

Victoria
Shopify Staff
2093 148 247

Hi there, @candidoQ.

 

Thanks for posting to the Shopify Community.

 

I understand you're receiving the following error message This store cannot accept payments at this time however, your store is on an active paid plan and your payment gateway is not in test mode. 

 

Are you able to check your Shopify admin for any banner messages indicating an error? I would also check your email inbox for any correspondence from our team and ensure there are no error messages in your Settings > Payments > Shopify Payments section.

 

If you've exhausted all options above, I recommend getting in touch with our support team via the Shopify Help Center. This is because, through our community forum we do not have access to your account or visibility into why your receiving an error at checkout.

 

How to receive support:

  • Log into your account via the Shopify Help Center.
  • Select Money > Shopify Payments from the topics provided.
  • On the following page, scroll to the very bottom to view our available contact options.

Victoria | Shopify 
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